This week, I had my trust breached by a supplier to our company. The breach was considerable enough that I decided to end the relationship between our businesses.
Most good relationships can survive a relatively low degree initial breach of trust. It will not survive the breach of trust if your response is inadequate or unsatisfying to your customers. It is your reputation that is on the line.
When putting all of these strategies through the filter of “Why?”, it became clear that some of the strategies amount to not much more than a scattergun approach. They also didn’t help us build enduring, powerful client relationships that had got us where we’d gotten to today.
If you are a small company with franking credits leftover from the 2016 financial year- there is a huge chance the government just made you poorer!
I believe that given stress could be a wonderful indicator of issues within a business that pertain to people, process, technology or EVEN whole of culture, we should be measuring it!
In my entrepreneurial life I have had a few (mainly two) deeply emotional experiences where I was disappointed in myself, stressed and I believe depressed (undiagonosed). I realised I have battled the black dog, survived and thrived. And this feeds my WHY that I wrote right there, in 3 minutes, while Paul Dunn was speaking.