What do you want? At Roberts and Cowling, we are all about ensuring that we assist our clients in achieving their goals. This could range from anything from the valued 4 days working week, getting the best tax result or assisting a client to obtain finance so they can buy the house of there dreams.…
Practical Insurance to Minimise Your Business Risk! Resilient businesses are built by having strong, documented contingency plans. Having a contingency plan means that you are making allowances in your business for a possible event or circumstance that could have a negative impact. The types of negative impacts that should have a contingency plan are, any…
Impressions I have been extremely fortunate in my personal and working life to have been taught some very important core values which I carry with me now. Two values, in particular, stand out. The values of relationships and communication (which includes both verbal and non-verbal communication) play an important role when meeting people for the…
We’re honoured to receive 2 nominations in the Partner of the Year (Boutique) for the Australian Accounting Awards & Fast Growing Firm of the Year The Australian Accounting Awards, in partnership with Intuit Quick Books Australia, is the only national independent awards program for the accounting industry. Recognizing excellence across a true cross-section of the…
This week, I had my trust breached by a supplier to our company. The breach was considerable enough that I decided to end the relationship between our businesses.
Most good relationships can survive a relatively low degree initial breach of trust. It will not survive the breach of trust if your response is inadequate or unsatisfying to your customers. It is your reputation that is on the line.
When putting all of these strategies through the filter of “Why?”, it became clear that some of the strategies amount to not much more than a scattergun approach. They also didn’t help us build enduring, powerful client relationships that had got us where we’d gotten to today.
