This week, I had my trust breached by a supplier to our company. The breach was considerable enough that I decided to end the relationship between our businesses.
If you innovate, don’t panic about digital disruption. It’s just a fad word. If you innovate, only innovate to expend less effort for you or your customers. Any other type of innovation is just change for change sake- and I promise it will not catch on and its wasted.
Last week I met with a client of mine who operates a Real Estate Agency. I asked the client whether they knew what their conversion rate is for new listings (that is – how many potential listings are converted to actual listings).