An Effective Business Strategy – Stop Mucking Your Customers Around
An Effective Business Strategy – Stop Mucking Your Customers Around! I recently met with a client who told me a story about having their car serviced. A few months prior, he had broken a very small clip on the fuel cap and decided that while it was a warranty repair, it was only a…
5 WAYS TO GET THE MOST VALUE FROM YOUR ACCOUNTANT
This week, I had my trust breached by a supplier to our company. The breach was considerable enough that I decided to end the relationship between our businesses.
Two phases of trust breach
Most good relationships can survive a relatively low degree initial breach of trust. It will not survive the breach of trust if your response is inadequate or unsatisfying to your customers. It is your reputation that is on the line.