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See what some of our awesome clients think about Roberts & Cowling
It has been fantastic to work with Ben at Roberts and Cowling over the past six months. He has assisted us in modernising our business to enable our booking and accounting systems to talk to each other, resulting in us having much more up to date information to monitor our business. But more importantly, he has focused us to develop a more holistic business awareness including improving our team culture, our vision and our future plans. He has helped us with the specific processes and the bigger picture! We can already see many positive changes as a result of working with Ben.
Roberts & Cowling is such an integrated part of our business. Ben sits on the board and is the CFO in our company. R & C provides bookkeeping, fortnightly finance meetings, monthly budget and cash flow updates, annual strategic retreat and the annual reports. Ben is constantly used as a sounding board for new ideas and is also commonly a speaker at our quarterly whole of business meeting in which we fly all representatives around the country to our Brisbane office. There have been some up and downs and I am not sure without guidance from Roberts & Cowling that we would have made it through. This year we are now on track for our largest year from a revenue and profit perspective.
I first interacted with Ben when I was in a partnership that was far from optimal. Ben was a sounding board for my exit and how to manage that effectively. Following that exit I went out on my own and now run a national medical distribution business. The support that I received from Roberts & Cowling was fantastic to the point where they are a considerable part to my business. Ben is the CFO and Roberts & Cowling are responsible for all sales, purchases and stock control. This role is vital and without the confidence in them I could not continue to aggressively grow my business.
I was meeting with Ben a few years ago as part of our annual review and asked him what
he thought was holding me back. He drew a structure diagram of different roles in a typical business and it was quickly apparent that the issue was that I was doing too many roles and was involved in far more detail than was required in a lot of areas in my business. It was then that I made Ben and R&C responsible for their roles and I was to have little involvement. As a result of not being involved in so much and the improvements that R&C has assisted me make, my net profit has increased 114%.
Roberts & Cowling is a key partner in my business, but they do far more than just the tax returns and bookkeeping. The business now utilises the following services:
– Monthly board meetings
– Cash flow projections
– Quarterly strategy days
Ben is a key part to my business in that he can help me analyse things to maximise my returns, he is such a valuable resource to my business that any supplier meeting in Australia or overseas he is requested to attend.
As part of my previous business we had the typical accountant that was seen once a year. I remember complaining about the $2,500 annual fee. In the last three years, I have spent in excess of $300,000 with R&C but this would have to be one of the best investments I have made.
I have a trusted advisor that genuinely cares about me, my business and someone I can turn to when I need to.
Ben Roberts supports me as a business owner. He pushes me to learn more and to grow the business, but in a way I want it to grow, not just the way it should appear on paper. I trust Ben to provide me with advice and support that helps me make the business what I want it to be, but also pushing me that little but more as he has faith in what I am trying to achieve. I have referred a number of clients to R&C and have no hesitation in doing this again.
With Super Quick Electric in its infancy, having an accountant who understands the fragility of a company in the start-up process is crucial. With promises of support from a former accountant resulting in a serious lack of communication and a plethora of excuses, it’s been something of a revelation to experience the nurturing support of Ben Roberts and his team.
The difference is how Ben treats me. He doesn’t look at me as someone he can simply bill per hour to make a dollar. He looks at the long game. He adds value in his interactions and has done so from day one by offering up to date advice on good business practice and strategy. And by facilitating networking meetings between his clients. I’ve never said this before, however I’m actually looking forward to paying my accountant, Roberts and Cowling, great sums of money in the future. Ben has created an environment of trust by treating me like the “big” customer I’m going to be, rather than the little start-up that I am. Ben listens and advises in a humble, non condescending way and espouses a genuine care for the success of my business. Ben was initially my Uber passenger. He could have easily treated me as a glorified taxi driver, as many have before. Instead he established a rapport and treated me as an equal. His attitude, attention to detail and his reliability have won him this customer for the foreseeable future.
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If you’re in the Brisbane area we are conveniently located near ‘The Gabba’ on Logan Rd with free on-site parking. Just get in touch and arrange a time to come in for a coffee and a chat about how we can help you build a better business for life