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1.1 We operate on a fixed fee basis. We will always provide you with a quote before we commence your work to allow you to make an informed investment decision. We do not operate on an hourly basis as we believe this encourages inefficiency and is an unfair pricing model for clients.
1.2 Our policy is to ensure that the same accountant who last worked on your matters continues to do so for future engagements to ensure familiarity and to gain efficiencies wherever possible. However, if we are prevented from doing so, we will ensure that an employee of equal skills and experience continues with your engagement.
1.3 Our estimation of fees are based upon our experience with work that is of a similar nature. If our estimation proves false (based upon new information becoming available that we did not have at the time of the quote), we will always provide you with a revised estimate of fees to ensure you never receive a fee larger than expected.
1.4 We will always notify you if our fee estimate is inclusive or exclusive of GST.
1.5 We will pass on to you any expense we incur on your behalf. We will always break these costs down for you on our invoice for your attention.
1.6 Roberts & Cowling is registered for GST and as such will always charge GST on its invoices.
2.0 Invoicing Procedure
2.1 It is the practice of Roberts & Cowling to quote you upfront before commencement of the assignment. We may, depending on the assignment, choose the timing of the actual invoice and will communicate this to you within the quote/ proposal terms.
2.2 We may ask for a deposit in advance for multiple reasons. If it is our first assignment for you it may be to ensure that your business is of good financial standing. Further, it may be to cover any expenses that are expected of the assignment.
2.3 We reserve the right to discontinue working on your matters should overdue accounts remain unpaid. At the time we discontinue we shall provide notice of our intentions. You will still be required to pay for all work performed up to the time we discontinue.
3.0 Specific Exemptions
3.1 Roberts & Cowling does not charge for telephone conversations or emails that are simple in nature and that do not require further research or enquiry. We will always notify you of any charges before we continue if further enquiry is required or warranted.
4.1 Our terms will be defined on the invoice. Generally, our terms will be strictly seven (7) days from the invoice date. You will have the option on the quotation to make an upfront payment in full. An upfront payment in full will entitle you to a 10% discount.
5.1 We may involve third party contractors or outsourced service providers in providing various aspects of your accounting work. These services may include but are not limited to:
6.1 We will not disclose any information relating to your affairs to any third party without your consent, unless required by law or unless disclosed in these Terms. You may provide us with permission to disclose your confidential information in certain circumstances, or place conditions on the disclosure of certain confidential information.
7.1 Our liability is limited by a scheme approved under Professional Standards Legislation. Further information on the scheme is available from the Professional Standards Council – www.professionalstandardscouncil.gov.au